- Suspicious
- Scam
- Uncertain
02 3815 5514 (0238155514): Contributors report impersonation calls claiming to be from Commonwealth Bank and Telstra, using heavy accents and requesting account verification.
Bank and Telstra Impersonation Reports for 02 3815 5514
Four contributors have reported suspicious calls from 02 3815 5514 (also written as 0238155514), with three flagged as scams involving impersonation. The pattern shows callers falsely claiming affiliation with major Australian financial and telecommunications companies, specifically Commonwealth Bank and Telstra. All impersonation attempts have been made by callers with heavy accents, a common tactic used to distance the caller from accountability.
The NSW-based local service number allocated to Symbio Networks Pty Ltd appears to have been exploited for these impersonation attempts. Contributors who answered calls from 02 3815 5514 describe immediate red flags when the callers requested sensitive account verification information.
What Callers from 02 3815 5514 Claim
One contributor received a call from someone claiming to be from Commonwealth Bank's security team, requesting verification of account details. Another contributor reported a caller with a similar accent posing as a CBA representative but providing no clear reason for the call beyond vague security verification language.
A separate report about 0238155514 involved a caller claiming to represent Telstra about an internet connection issue. The contributor immediately identified the call as fraudulent because they do not have an active internet service. When challenged, the caller from 02 3815 5514 promptly hung up, a clear sign of a failed impersonation attempt.
The consistent use of heavy accents across all three impersonation reports suggests these calls may originate from overseas call centres rather than legitimate Australian bank or telecom operations.
Report Patterns and Timing
Three of the four reports came within a week (17 February to 25 February 2026), suggesting a concentrated calling campaign from 02 3815 5514. The calls occurred during business hours, with one report logged at 11:33 AM and another at 3:05 AM, indicating either different calling windows or international time zone operations.
One contributor missed a call from this number but noted a connection to "Cromwell," which may refer to Cromwell Property Group or another entity. The variety of reporting channels-two calls answered directly and one missed call-indicates the number is actively being dialled to multiple targets.
What to Do If You Receive a Call from 02 3815 5514
If 02 3815 5514 calls you:
- Do not: Answer requests for account numbers, passwords, PINs, or verification codes; return the call to the number shown; trust the caller's claimed identity without independent verification
- Do: Hang up immediately if asked for sensitive information; verify any banking issue by calling Commonwealth Bank directly on their official number (1300 360 113); verify any Telstra issue by contacting Telstra on 133 200; block the number (0238155514) on your device to prevent future calls
- Remember: Legitimate banks and telcos never ask you to verify account details via unsolicited calls; if unsure, end the call and ring the organisation directly using a number you find yourself
How to Report 02 3815 5514
If you receive calls from 02 3815 5514 claiming to be from Commonwealth Bank, Telstra, or any other organisation, report the incident to the following Australian authorities:
- Scamwatch: scamwatch.gov.au - Report investment scams, identity theft, and phishing attempts
- ACMA (Australian Communications and Media Authority): acma.gov.au - Report unwanted calls and SMS, including impersonation attempts
- Your bank or service provider: Contact Commonwealth Bank (1300 360 113) or Telstra (133 200) directly to report impersonation attempts using their name
- ReportCyber: cyber.gov.au - Report cybercrime and online fraud
- Reverseau: Help protect other Australians by contributing your own report about 02 3815 5514 on this page
Help others by sharing your experience with (02) 3815 5514!
WRITE A REVIEWRatings Distribution
What Our Users Reviewed
Got a call from this number. Heavy accent claiming to be from the Commonwealth Bank. Dodgy. Number blocked.
Bloke with accent claiming to be CBA security team wanting to verify something
Missed call from 02 3815 5514, supposedly linked to Cromwell, sounds a bit dodgy
Guy with accent claimed to be from Telstra about my internet connection, but I don't have internet, hung up when I told him
Help others by sharing your experience with (02) 3815 5514!
WRITE A REVIEWFrequently Asked Questions
Why would someone call from 02 3815 5514 claiming to be from Commonwealth Bank?
Bank impersonation is a common scam tactic where fraudsters steal your account details or direct you to fake websites. Multiple contributors have reported calls from 02 3815 5514 with callers falsely claiming to be CBA security staff. Legitimate Commonwealth Bank will never call you asking to verify passwords or PINs-always hang up and call the official number 1300 360 113 yourself.
What should I do if 0238155514 claims to be from Telstra about my internet?
One contributor reported that a caller from 02 3815 5514 claimed to represent Telstra regarding an internet connection they don't actually have. This is a red flag for a scam. Never engage with such calls-hang up immediately. If you have genuine Telstra services, contact Telstra directly on 133 200 using a number you find independently, never one provided by the caller.
Is 02 3815 5514 a real Commonwealth Bank number?
No. 02 3815 5514 is not a legitimate Commonwealth Bank contact number. It is a local service number allocated to Symbio Networks Pty Ltd in NSW. Commonwealth Bank uses official numbers starting with 1300 or 1800, or specific service lines you can find on the official CBA website. If you're unsure whether a call claiming to be from CBA is real, always hang up and ring 1300 360 113 yourself.
Why do the callers have heavy accents?
Three separate contributors noted heavy accents on calls from 02 3815 5514 claiming to be from Australian banks and telcos. This is often a sign that calls originate from overseas call centres rather than legitimate Australian organisations. Heavy accents combined with impersonation attempts are major red flags that the call is a scam.
What happened when one contributor told the caller they had no internet?
One contributor received a call from 02 3815 5514 claiming to be from Telstra about their internet connection. When the contributor pointed out they don't have internet, the caller from 0238155514 immediately hung up. This is typical behaviour for scammers-they end the call quickly when they realise they've reached someone who won't fall for the impersonation attempt.
How can I tell if a call from 02 3815 5514 is a scam?
If a call from 02 3815 5514 (0238155514) requests account details, passwords, PINs, or verification codes, it is almost certainly a scam. Legitimate banks and telcos never ask for this information via unsolicited calls. Contributors have reported this number used for Commonwealth Bank and Telstra impersonation. The safest approach: hang up, block the number, and contact the organisation directly using an official number you find yourself.