02 3801 0604 - Scam Alert: Fraudulent Telstra Claim

• Scam

Beware of calls from 02 3801 0604, identified as a scam involving fraudulent claims from Telstra. Learn how to recognise and handle these calls effectively.

Understanding Calls from 02 3801 0604

The phone number 02 3801 0604 has been reported by numerous users as a scam originating from an alleged representative of Telstra. This particular case exemplifies the growing issue of scammers posing as legitimate service providers to obtain personal information from unsuspecting Australians.

Analysis of User Reports

In a review dated 12 April 2023, a user reported receiving a call from a person with an Indian accent who asserted they were from Telstra. Their claim centred around a supposed risk to the user's internet security, a trick often employed to create a sense of urgency. Recognising the inconsistency in their story when the user pointed out that Telstra was not their internet service provider, the caller abruptly shifted the conversation, suggesting that the user could simply hang up if they did not wish to engage further.

Identifying the Scam

This type of scam can be classified as an impersonation scam, where the caller aims to exploit the trust many Australians place in well-known telecommunications companies like Telstra. By presenting themselves as representatives and using alarming language regarding internet security, they attempt to extract sensitive information or convince the recipient to make hasty decisions.

What to Do If You Receive a Call from This Number

• Do Not Engage: If you receive a call from this number, it is best to avoid engaging in conversation.
• Hang Up: If the caller claims to be from a service provider and asks for personal information, simply hang up.
• Verify Independently: If you are concerned about your internet security, contact your provider directly using known contact details.
• Report the Call: You can report the incident to the Australian Competition and Consumer Commission (ACCC) or your local authorities to help reduce these scams.

Conclusion

The number 02 3801 0604 is firmly classified as a scam associated with fraudulent Telstra representations. As part of Reverseau, we encourage Australians to be vigilant and informed. Tools like Reverse Phone Lookup Australia and resources such as Who Called Me Australia can assist in identifying suspicious calls and enhancing public awareness to combat these scams.